How to contact us
For general assistance, use the support link or contact method displayed on the Cuntspin Casino website. Support availability, response times and contact options may vary. If live chat is available, it is generally the quickest way to ask a question. You may also be able to submit an online support request.
When contacting us, use the email address registered to your account where possible. Never send your password, full payment card number, PIN or one-time security code to customer support.
Information to include
- Your account username or registered email address
- A short description of the issue
- Relevant transaction dates, amounts or reference numbers
- Screenshots showing an error message, if safe and appropriate
- The device or browser used when the issue occurred
Please do not include unnecessary personal or financial information. We may ask additional questions to verify your identity before discussing account details or making changes.
Account and payment enquiries
Support can help explain account procedures, identity checks, deposit methods, withdrawal processing and general game information. Payment processing times can depend on your bank, payment provider, verification status and the method selected. Contact us promptly if you notice an unauthorised transaction or believe your account security has been compromised.
Responsible gambling support
If gambling is affecting your finances, relationships, work or wellbeing, contact support to ask about available limits, time-outs or self-exclusion options. You can also seek confidential help from Gambling Help Online or another qualified Australian support service. In an emergency, contact emergency services on 000.