1. Information We Collect
We may collect personal information that identifies you or can reasonably be linked to you. The information collected depends on how you interact with Cuntspin Casino, the services you use and our legal and regulatory obligations. Some information is provided directly by you, while other information is collected automatically when you use our website.
Information you provide
- Your name, date of birth, residential address, email address and telephone number.
- Account details, login information and communication preferences.
- Identity and age verification documents, such as a passport, driver licence or other acceptable identification.
- Financial and transaction information required to process deposits, withdrawals, refunds and account activity.
- Information supplied when you contact customer support, make a complaint, request an account change or respond to a verification request.
- Details needed to assess responsible gambling matters, including limits, self-exclusion requests and support preferences.
- Information you provide when entering promotions, competitions, surveys or other player activities.
Information collected automatically
When you use our website, we may collect technical and usage information, including your IP address, device type, browser, operating system, language settings, approximate location, pages visited, referring website, access times and interactions with website features. We may also collect information about errors, security events and unusual activity. This information helps us operate the website, improve performance, investigate technical issues and protect accounts.
Information from third parties
Where permitted by law, we may receive information from identity verification providers, payment providers, fraud prevention services, analytics providers, advertising partners, regulators and publicly available sources. We may combine this information with information held in your account to verify your identity, meet legal obligations and protect our players and business.
2. How We Use Personal Information
Cuntspin Casino uses personal information only for legitimate business, service, legal and security purposes. We do not use personal information in a way that is incompatible with the purpose for which it was collected, unless permitted or required by law.
- To create, administer and maintain your player account.
- To confirm your identity, age, eligibility and location before or during the use of our services.
- To process deposits, withdrawals, payments, bonuses and other transactions.
- To provide customer support, respond to enquiries and manage complaints.
- To comply with applicable laws, regulations, licence conditions, court orders and requests from authorised bodies.
- To prevent money laundering, fraud, identity theft, underage gambling, account misuse and other unlawful or harmful activity.
- To monitor play and promote safer gambling, including identifying potential risk and applying appropriate safeguards.
- To maintain the security, availability and integrity of our website, systems and services.
- To personalise website content, understand player preferences and improve our products and customer experience.
- To send service messages, account notices, security alerts and other essential communications.
- To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
- To conduct research, reporting, auditing and statistical analysis using aggregated or de-identified information where practical.
You can opt out of promotional emails by using the unsubscribe function in the message or by contacting us. You may still receive important non-promotional communications about your account, transactions, security, verification, legal requirements or changes to our services.
3. Disclosure, Storage and Security
We may disclose personal information to organisations that help us provide and manage our services. These organisations are expected to handle information securely and only for authorised purposes. We may also disclose information where required or permitted by law.
- Payment processors, banks, financial institutions and transaction service providers.
- Identity, age, address, fraud prevention and risk assessment providers.
- Technology, hosting, cloud storage, customer support, communications and cybersecurity providers.
- Professional advisers, auditors, insurers and service providers assisting with business operations.
- Regulators, law enforcement agencies, courts, government bodies and dispute resolution services.
- Corporate entities involved in a merger, acquisition, restructuring, sale of assets or similar business transaction.
Some service providers may process or store information outside Australia. Where this occurs, we take reasonable steps to ensure that appropriate privacy and security protections apply, consistent with applicable Australian privacy requirements. International recipients may be located in countries with privacy laws that differ from those in Australia.
We use reasonable technical, administrative and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. Measures may include access controls, encryption, monitoring, secure authentication, staff training and incident management procedures. No online service can guarantee complete security, so you should protect your password, use a secure device and contact us promptly if you suspect unauthorised account activity.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including account administration, legal compliance, dispute resolution, fraud prevention and financial record keeping. When information is no longer required, we take reasonable steps to securely delete it, destroy it or anonymise it, subject to technical, legal or regulatory requirements.
4. Cookies, Analytics and Your Choices
Cuntspin Casino may use cookies, pixels, tags, software development tools and similar technologies. These technologies can remember preferences, maintain sessions, support account security, measure website performance, understand how visitors use our website and deliver relevant communications where permitted.
- Essential technologies required for account access, security, navigation and core website functions.
- Functional technologies that remember settings and improve the player experience.
- Analytics technologies that help us understand traffic, performance and website usage.
- Marketing technologies that measure campaigns or support relevant advertising, subject to applicable consent requirements.
You can manage cookies through your browser settings and, where available, through our cookie preference tools. Blocking or deleting some cookies may affect account access, website functionality or the availability of certain features. Your browser may also offer privacy controls such as restrictions on tracking technologies. These controls do not necessarily remove information already collected.
You are responsible for ensuring that information supplied to us is accurate, complete and current. You can update certain account details through your account settings or by contacting customer support. We may ask you to verify your identity before making changes or providing access to personal information.
5. Your Privacy Rights and Contact Details
Subject to applicable law and reasonable verification requirements, you may have the right to request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. You may also ask questions about how your information is handled, withdraw consent where processing is based on consent, or object to certain uses such as direct marketing. Some requests may be refused or limited where an exception applies, including where disclosure could affect security, fraud prevention, legal proceedings or another person's privacy.
To make a privacy request, contact Cuntspin Casino through the customer support channel shown on our website. Please provide enough information for us to identify your account and clearly describe your request. We aim to respond within a reasonable period and may ask for additional information to confirm your identity. We do not generally charge for a valid privacy request, although a reasonable administrative charge may apply for repeated, excessive or unfounded requests where permitted by law.
If you believe we have mishandled your personal information, please contact us first so we can investigate and attempt to resolve the issue. You may also contact the Office of the Australian Information Commissioner if you are not satisfied with our response or believe your privacy rights have been affected.
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or privacy practices. The updated version will be published on this page with a revised effective date where appropriate. We encourage you to review the policy periodically. Continued use of the website after an update may indicate your acceptance of the revised policy, to the extent permitted by law.