Gamble for entertainment
Online gambling involves financial risk. There is no guaranteed strategy or system that can ensure a win, and past results do not predict future outcomes. Games are based on chance or other rules disclosed for the relevant game. You should only gamble with money you can afford to lose after paying for essentials such as rent, food, bills, transport, education and other regular commitments.
Before you play, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense rather than an investment. Do not borrow money, use credit intended for essential expenses, sell possessions or rely on expected winnings to fund further play. Never chase losses by increasing your stakes or continuing to gamble for longer than planned.
- Set a gambling budget and time limit before you start.
- Keep gambling separate from household and essential spending.
- Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
- Never gamble to recover losses or to change your mood.
- Do not pressure other people to gamble or lend them money for gambling.
- Remember that taking a break or choosing not to gamble is always an acceptable decision.
Gambling should be an individual choice. Do not allow anyone else to use your account, and do not use another person’s account. Keep your login details private and contact customer support if you believe someone else has accessed your account.
Tools to help you stay in control
Cuntspin Casino may provide account controls designed to help you manage your gambling. Depending on availability, these controls can include deposit limits, wagering limits, session reminders, reality checks, temporary account breaks and self-exclusion. Contact customer support through the available channels to ask which options apply to your account and how they operate.
Deposit and spending limits
A deposit limit can restrict the amount you deposit during a selected period. Choose a limit that reflects your budget before you play. If a limit is increased, a waiting or cooling-off period may apply before the new limit becomes active. A decrease should generally take effect sooner, subject to the applicable account rules and technical processing.
Time-outs and account breaks
A temporary break can prevent access to your account for a selected period. Use this option if you feel that you are playing too often, spending more than planned or simply want time away from gambling. During a break, do not create another account or ask another person to place bets for you.
Self-exclusion
Self-exclusion is a stronger restriction for people who want to stop gambling for a specified period or indefinitely. Request self-exclusion through customer support and provide any information needed to identify your account. Once self-exclusion is active, you must not attempt to open or use another account. We may close accounts that appear to be linked to a self-excluded customer, subject to applicable requirements.
Account controls are intended to support safer gambling, but they are not a substitute for professional assistance. If you have difficulty keeping to a limit, contact a qualified support service as soon as possible.
Recognising when gambling may be a problem
Problem gambling can affect anyone, regardless of age, income or experience. It may develop gradually, and you may not notice the impact until it has affected your money, health or relationships. Consider taking a break and seeking advice if any of the following statements apply to you:
- You spend more time or money gambling than you intended.
- You need to gamble with larger amounts to experience the same excitement.
- You feel restless or irritable when trying to cut down or stop.
- You repeatedly try to control, reduce or stop gambling without success.
- You gamble to escape stress, anxiety, sadness, loneliness or other difficult feelings.
- You hide your gambling or the amount you spend from family, friends or colleagues.
- You borrow money, miss payments or sell belongings because of gambling.
- You chase losses by continuing to play or increasing your stakes.
- Gambling affects your sleep, work, studies, health or personal relationships.
- You feel guilty, hopeless or distressed about your gambling.
If these signs sound familiar, stop gambling and speak with someone you trust. Removing access to gambling, reviewing your finances and asking for professional guidance can make it easier to regain control. You do not need to wait for a crisis before asking for help.
Protecting young people and other vulnerable people
Gambling services are for adults who meet the applicable age and identity requirements. Do not allow children or other unauthorised people to access your account. Use strong, private passwords, enable device security and log out when you finish. Keep gambling applications, websites and payment methods away from children. If you suspect that a minor has accessed an account, contact customer support immediately.
Support in Australia
Free and confidential help is available in Australia. Gambling Help Online provides information, counselling and support through its website and online services. You can visit gamblinghelponline.org.au to learn more or access support. In many Australian states and territories, Gambling Help services also provide telephone counselling, local appointments and support for family members and friends.
You can also speak with your general practitioner, psychologist, counsellor or a trusted healthcare professional. They can help you understand the effect gambling may be having and refer you to suitable services. Financial counsellors may assist with budgeting, debts and practical steps to protect essential money. Support is available for people affected by someone else’s gambling as well as for people who gamble.
- Gambling Help Online: gamblinghelponline.org.au
- Lifeline: call 13 11 14 if you are feeling overwhelmed or need immediate emotional support.
- Emergency assistance: call 000 in Australia if you or another person is in immediate danger.
- Your state or territory health service: contact local gambling support services for counselling and referrals.
If gambling has caused urgent financial pressure, prioritise essentials and seek independent financial counselling. Do not try to solve a financial emergency through further gambling. If you are experiencing thoughts of self-harm or suicide, contact emergency services or a crisis support service immediately.
Our approach and how to contact us
We aim to provide information and account features that support safer gambling. We may monitor account activity for signs of unusual or potentially harmful play and may contact customers about responsible gaming. Where appropriate, we may recommend a break, provide information about limits or restrict an account in accordance with applicable laws, regulations and our terms.
Responsible gaming checks are intended to protect customers and do not guarantee that gambling-related harm will be prevented. You remain responsible for making informed decisions, using available controls and seeking assistance when needed. We cannot recover losses or guarantee a particular result from any game or wager.
To ask about limits, request a time-out or self-exclusion, report an account concern or discuss safer gambling support, contact Cuntspin Casino customer support using the contact details provided on this website. Tell us clearly what assistance you need. We may ask questions to verify your identity and protect your account. If you have already requested self-exclusion or a break, do not open another account while your request is being processed.
This page provides general information and is not medical, legal or financial advice. Services, contact details and account features may change. Always check the current information supplied by the relevant Australian support service and the current Cuntspin Casino terms and conditions.